1. How much do calls cost?

  1. The rate table shows the price per minute for calling the access number for letting you call the destination you have chosen. This is the only cost in using the service. The international call is then made at no further charge, as the revenue we get from calls to our access numbers is used to run the system.

  1. The price list shows rates to call a countries, but how much do I pay for calling the system?

  1. You will not pay anything more for calling our system. The rates advertised are the rates you pay for calling our access numbers. You will not pay anything more. You simply call one of our access numbers and pay the cost as advertised for as long as you are connected.

  1. Can the service be used with a phone line from a cable company like Telewest or NTL?

  1. You can use our service from any landline in the UK. Unlike some services that only work with BT lines, our service works with all lines. You can even use our service from mobiles, but mobile companies usually charge 09 numbers at excessive rates, so you should check how much they will charge first. You can however use our 08 access numbers at reasonable prices from most mobile phones.

  1. Are the prices the same at all times?

  1. The price for calling any destination is always the same on our main price list. There are no peak or off-peak times. However our special offer access number 0870 068 0900 is charged at 7.95p per minute at peak times (8 am to 6pm) and 3.95p per minute off-peak (6pm to 8 am) The special offer number 0870 068 0900 does not operate at weekends (Midnight Friday to Midnight Sunday).

  1. Why does the call quality vary on some destinations sometimes?

  1. The call quality can vary to some countries as not all places around the world have telephone systems as modern as we have in the UK. However sometimes problems can also occur with calls being sent to a particular country, via some 3rd party carriers we use. If you do ever experience any problems, please report them via the form below, or try using our backup access numbers which will route calls via our BT link, but still often at up to 50% less cost than normal. The list of access numbers for this can be loaded by clicking here.

If your question has not been answered here, please take a look at our more detailed list of frequently asked questions  

If you have a question which has not been answered here, please use the form below to send us an email with. If you need to report a problem, please ensure that you tell us the number of the phone you are calling from, the destination number you are trying to call via our system and the nature of the problem.

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